Atlanta IT questions, plainly answered

You hand day-to-day care of your technology to an outside team on a monthly agreement. They support users, maintain and secure the systems and keep backups working, instead of billing you per repair.

The whole city, including Downtown, Midtown, West Midtown, Old Fourth Ward, Atlantic Station, Inman Park, Castleberry Hill, Grant Park, the Westside and Buckhead. On-site trips start from Alpharetta.

Within one business day, from a senior engineer. Existing clients have response targets by priority set in their contract, and the typical ticket is fixed remotely.

Your number comes from three things: users, devices and the services you pick. We put a flat monthly figure in writing after the review. Larger jobs, like a relocation, get their own quote first.

We go over term length and exit terms line by line before anything is signed. Clients should stay because they're happy, and we write agreements with that in mind.

We check what is actually available at your address, including fixed wireless and cellular options that don't need new cabling, and set up your firewall to fail over automatically if the main line drops.

Yes. Before you sign a lease, we can check which carriers serve the building, how long installs take, where the network closet would go and whether an older building will need new cabling.

Protecting client confidentiality and stopping wire fraud come first: MFA, email security, payment verification policies and document management that is properly backed up. We also schedule changes around court deadlines.

Often, yes, as the backup and the specialists. In that setup your staffer handles walk-up requests while we cover monitoring, security, backups and big projects, with a written split of duties.

Disconnect the infected machines, scope the damage, recover from backups the attackers couldn't reach, and support you through calls to your carrier, bank and anyone whose data may be involved.